Refund policy


Need to Make a Return or Exchange?

No worries — we offer a 30-day return window starting from the date your order is delivered (based on tracking info). During the 30-day trial period we encourage pet parents to leave the devices protective film on. 

If you're not 100% satisfied, you may request a return or exchange — but only if:

 The item:

✅ Is in re-sellable condition (no scratches, bites, dirt, odors, fur, or missing parts)

✅ Is postmarked for return within 30 days of delivery

If all conditions are met, you can:

  • Return for a refund (minus shipping and shipping protection fees), or
  • Exchange the item

Please note:

❌ Used, chewed, altered, scratched or damaged items are not eligible

❌ Returns postmarked after 30 days will be rejected

❌ PawBoots and Harnesses are final sale — no returns or exchanges

❌ Denied returns will not be refunded or returned to you

Shipping costs are non refundable. 

USPS RETURNS ONLY - NO Fedex or UPS (Please do not send returns with the signature required option, this will only delay your return process.)

If you are eligible for a return or exchanged based on our policy you can mail your product to:

Pet Pawsabilities
C/O Returns Dept.
42309 Winchester Rd
Suite G
Temecula, CA 92590

Pet Pawsabilities does not provide return labels as returns are a consumer based decision. Return labels are only provided if we have deemed a product as a manufacturing defect. 

If a defect assessment can not be rendered virtually via our support staff a return label may be provided. If the item arrives back to us and passes quality control testing the return label fee will be deducted from the refund amount. If any items that are returned for a defect assessment and pass testing, but do not meet return criteria (are cut/chewed or damaged) the option to return for refund is automatically denied; customer support will offer customers the option to have the item/items re-shipped (additional shipping cost may apply.)

The packing slip/receipt sent with your order is not a return label. No RMA is required.  Shipping costs are non-refundable. (Unless for a product defect.) 

Be sure to include the following information with your return: Name/Email used for the order, Order Number, Reason for Return or indicate the item you wish to exchange for. You can use a piece of paper, enclosed packing slip, or a print out of your email confirmation. This will allow for faster processing.

Processing can take 7-14 Days once we receive it.

If your package is refused or returned back to us (‘Return to Sender’), you will be responsible for the return shipping costs. Packages refused are subject to additional fees which will be taken out of any eligible refunds after the package is returned to us.

If you are shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance as we don’t guarantee that we will receive your returned item.

Since we are a small company, please let us know if you experienced any issue with the product. Any feedback will be greatly appreciated and will help us to improve and develop future products.

REFUNDS

Please allow 7-14 business days for returns to be processed once it has arrived back to our facility. You will be notified should the return be approved or rejected and refund denied. If your return is denied due to the return not aligning with our policy; we can render a re-shipment of the denied return for $4.95. 

If approved, the refund will be returned to the original method of payment within 3-5 business days.

Should you not see the funds returned to the original method of payment by the 5th business day, please contact support@petpawsabilities.com to verify the refund has been processed.

Pet Pawsabilities can not render a refund unless the item is returned; it is the customers responsibility to keep their return tracking slip from the carrier until the return/refund is processed. Pet Pawsabilities is not responsible for returns that are lost by carriers. Any returns that arrive without customer details can not be linked to a customer profile. Any returns that are received without shipment payments rendered will be refused and returned to sender. 

NON-REFUNDABLE

We do have some items that are non-refundable such as Gift Cards and custom items. Other non-refundable charges are paid shipping and donations made at checkout (may appear as ‘Tip’). 

LATE OR MISSING REFUNDS

If it has surpassed 5 business days since your return was processed and you have not seen an email notification regarding its status, be sure to check your Junk/SPAM folder as these messages can sometimes end up there.

Should no message be found or you are not seeing the funds returned to the original method of payment by the 5th business day, please contact support@petpawsabilities.com to verify the refund has been processed.

EXCHANGES

We do accept exchanges within 30 days of delivery.
If you believe your item has a defect and in need of replacement, please review the Bark Collar FAQ for troubleshooting or contact us at support@petpawsabilities.com 

If you are seeking an exchange please note that if there is a price difference between the original product(s) and the requested exchange item(s) that we can not ship the exchange until the remaining balance is paid. Upon receiving an exchange request we will reach out via email in addition to emailing the owed amount. If a price difference does not apply to your request the exchange will be processed and shipped. If there is a price difference that exceeds the exchange value; the difference will be refunded. We can not send an exchange until the original order is shipped back. To expedite the process, customers are welcome to place a new order with the intended item(s) and await a refund for the returning item(s.)

We cannot accept exchanges if the item has been damaged due to chewing, accident, misuse, or alterations or if the item has been returned in such conditions.

MISSING ITEM(S)

Contact support@petpawsabilities.com within 5 days of receiving your order. If the package appears tampered with, we encourage you to also submit a claim with the carrier.

Verify the packing slip which will list all items enclosed in your package/order. Should any items listed be missing from the package when contacting us please include photo verification of the following: packing slip, all contents from the package, and the shipping label.

We do ask to be notified immediately of any potential missing items. Should the order delivery date surpass 5 days and we have not received the verification requested, we will assume the order was received in accordance to our records and therefore we will be unable to offer any sort of compensation.

REPLACEMENTS

Does your item appear defective? Visit Bark Collar FAQ for troubleshooting. If the collar is still unresponsive and within the 30-day trial period, please contact Customer Support at support@petpawsabilities.com to see about a replacement.

Products damaged due to chewing/accident, alterations or misuse are not eligible for return or replacement.

We will ask for visual confirmation (photos or videos). Video confirmations can be 10-30 seconds and of the testing steps being demonstrated. Please submit photos/videos as an attachment (JPEG, PNG, MOV, PDF). DO NOT send links as these will not be opened or accepted.

Once confirmation is received, our support team can review and move forward with submitting an order for replacement. Should your request or confirmation be received after the 30-day trial period, it will be ineligible for a replacement.