Shipping policy

We process orders M-F to get them shipped within 24 hours. Orders placed after 10 AM PST will be processed for shipment next business day. 

If an order is placed Fri after 10 AM (PST) or over the weekend, it will be processed the following Monday, depending on volume and holidays. 

All orders placed with FedEx 2-Day before 10 AM PST will be processed the same day, otherwise, they will be processed the following business day. (Please note that FedEx 2-Day shipping is based on carrier business days. Carrier weekend and holiday schedules could cause delays.) 

All orders are free standard USPS shipping for all orders unless FedEx 2 day is selected. 

Standard USPS Shipping (Free)
Once picked up by the carrier, delivery can take anywhere from 3-10 business days depending on distance, holidays, and unforeseen delays such as weather. Tracking is updated by the carrier within 24-48 hours from pick up. 

FedEx 2-Day ($16.97) 
2 BUSINESS DAYS for delivery once picked up. All orders placed with FedEx 2-Day shipping before 10 AM PST will go out the same day, otherwise, they will go out on the corresponding business day. Tracking updates are available by the end of the day on the shipment date. 

Please note: that if an order is placed on a Thursday or Friday with FedEx 2 day; there is a potential for the order to arrive after the weekend. 

Please note that FedEx does not deliver to PO BOX addresses. 
Carrier holiday hours may affect processing time frames.

Upon ordering an order confirmation is sent via email which includes the shipping address. If you do not see this email shortly after placing an order please check your junk/spam folder. Need to change your shipping address or make changes to your order? Please select our "contact us" tab to render the correct address / render order changes before 10AM PST same day or by 10AM PST the next business day. Otherwise the order(s) will be processed for shipment to the address rendered upon check out. 

If you did not receive an email with your orders tracking ID; please check your junk/spam folder. 

Carriers update the tracking ID details within 24-48 hours of when the tracking ID is emailed to customers. If your tracking ID has not been updated within 24-48 hours of receiving your tracking details please contact us so we can look into this matter on your behalf. 

International Shipping 

International shipping is unavailable at this time. Any international orders that are received will be cancelled and refunded. 

Order Changes/Cancellations

Changes or order cancellations can be made up until 10AM PST the day after the order was placed or the day of by 10AM PST. 

Double check the shipping address and verify that all information is correct prior to completing your transaction. An order confirmation email will be sent within 10-15 minutes. 

If your order needs to be canceled or the confirmation is showing incorrect information and needs changing, contact us immediately with your order number or email used to place the order along with the correct information.

A shipping notification will be emailed once the label is printed. Be sure to check your Junk/SPAM folder. If you have received a shipping notification, we will be unable to make any changes to your order or cancel.

Delivery Guarantee

Once picked up from our facility, the package is in the hands of the carrier and will be delivered based on the selected shipping method at checkout.

There can be delays due to causes beyond our control (weather, weekends, holidays, carrier interruptions etc.). Shipping charges cannot be refunded based on these types of delays.

If you received a delivery notification, but are not finding the package in your mailbox within 48 hours, please contact us so we can verify the shipping address and provide claim instructions. You can also contact the carrier directly as they will be able to investigate.

Shipments are delivered to the address provided upon check out. Upon ordering an email notification is sent in which includes the shipping address. It is the customers responsibility to provide the correct address. Changes to addresses need to be rendered the same day or by 10AM PST next business day for the changes to be made, otherwise your shipment will process for shipment as received. Any deliveries not received due to incorrect address provided will not be eligible for reshipment unless a new order is rendered and paid for. In the event the carrier marks the order as Return To Sender; we can not render a refund until the RTS delivery reaches our return center (shipping costs are non refundable.) In the event our shipping system flags an address as incomplete or non-deliverable we will reach out via email to confirm the address, the shipment will not process until confirmed. If we do not receive address confirmation within one week of the request the order(s) will be cancelled and refunded. 

If the correct address is rendered upon check out, but the order is not delivered by the carrier please contact your local post office or FedEx office to inquire by providing the orders tracking ID. Pet Pawsabilities is not responsible for missing shipments.
USPS: File a missing Mail Search via USPS.com
FedEx (US): 1.800.463.3339

If an order has resulted in potential theft upon delivery Pet Pawsabilities can not render a refund or re-shipment. You are welcome to contact our support staff to request a repurchase discount. 

Refused Packages

If your package is refused or returned back to us (‘Return to Sender’), you will be responsible for the return shipping costs. Packages refused are subject to additional fees which will be taken out of any eligible refunds after the package is returned to us.

Please do not refuse the package when it is delivered. USPS charges us an additional fee for any refused shipment — a fee we must unfortunately pass along to you.